Lost parcel

On the 27th of November 2025 i wemt to Pep clothing store at Limpopo Steelpoort for paxi service I paid R109.99 for service to deliver my parcel for 3 to 5 days and now it the 11 days I haven’t received anything i wemt to the store to do follow up we called paxi service desk we couldn’t get help I kept on calling them they were busy saying i must wait for 48 hours but now it seem to be a week and no one is saying anything when I try to track my parcel it says it at Grobasdal Hub but when I go to Pep store they tell me that my parcel it at Cato ridge and what most worries me is that when again to the shop for follow up they called me security to take me out of the shop I have all videos as evidence and messages that has been between me and Pep and paxi, what most worries me that my parcel is worth of R 7000.00 but yet no one is taking any action