LOST PARCEL

Paxi lost my parcel which was supposed to have been delivered on the 29th of August 2025 (3-5 days) from Armadale in JHB to Meyerton. To this day (11September 2025), my parcel cannot be located still. I contacted Paxi many times and every time I get a different agent and when I asked for a callback from the people who have already started with my case, they never call back. The information on the tracking system is not accurate and one of the agents logged my parcel as lost on their system without understanding the situation and that the matter is still being investigated. As the receiver of the parcel, I went all out to try to locate my parcel, even drove more than 70km because one of the agents advised me to go to the destination store and they share the proof of delivery details. I drove there, a dead mile, the assistant manager i spoke to, Neo said he will investigate and call me back, he never got back to me. And worst of it all yesterday (10 September 2025), on the system there is an update saying my parcel was dropped at AT P5540 PEPHOME PE THE BRIDGE with the date 09 May 2022 at 16H49. The other thing my parcel has been dropped at Boksburg Hub since the 25 August according to the tracking system. I even asked why are they not contacting Skooch driver for that day/for this parcel as t]it is the information they must have. No one is helping me, instead I am told that the sender must contact them to claim for the lost parcel. Without proper assistance, they are not even bothering to hold anyone accountable.