lost parcel

Paxi lost my parcel

Am writing with regards to my parcel D ********** 12471 that was sent on the 04/02/2019 to Mount Frere, till now the parcel hasn't reach its destination. I have been speaking to Skynet they also can’t seem allocate my parcel. Skynet driver did confirm that he collected the parcel from PEP store.

According Paxi customer care centre the query was sent to Paxi Support on the 14TH OF February, till today after a week I haven't had anything from them