Lost of my parcel

I sent a parcel away at PEP (PAXI) on 31/07/2024 Middelburg (MP) cost R 60. The parcel was supposed to be delivered on 7/08/2024. They send it to the wrong place. We start to trace the parcel and they cannot find it. Nobody tries to help me with my parcel that gets lost. Now it is 2 months later and they do not answer emails, sms, or WhatsApp. I send it from Vaalmall Vanderbijlpark PEP. I made a call this morning to customer care and held on for 22 minutes and then they hung up the phone. I made more than 15 calls without success. I pay for that and my customer does not receive his parcel.