Lies , incompetence and *****ing from customers

I sent a parcel on 22nd august via paxi, today 11 days later the parcel has not left the store yet. According to paxi agent the store was closed and the parcel was never picked up. According to the store it was never closed , the system was offline but was fixed last friday upon where the store notified paxi but paxi never picked up the items. Now I am at a financial loss as the item is no longer needed by the receiver and to make things worse paxi does not want to give me my money back but instead want to give me a voucher ! Not only must I suffer a loss for their incompetence, i must now also lose the delivery fee i paid which was R99 for 3-5 day delivery . I spoke to 3 agents all are incompentent and all came up with several excuses when i asked to speak to a manager or supervisor. They **** to me and came up with several excuses that contradict each other and i am still awaiting their managers call after i left my number with all 3 agents and insisted i want a manager to call me. Useless pathetic delivery service didnt even have the decency to call me and tell me that there is a problem and they are unable to deliver the item.irresponsible with a care a less attitude. Since i am in contact with several other business that use paxi i will ensure that this business loses atleast 50 customers today as I will be sure to notify all my colleagues of this message who use this service as nobody should be treated like this especially when parcels are sent that need to be with the receivers by certain dates.