LATE PARCEL

I'm very disappointed, actually being disappointed is understatement, I'm furious. I was suppose to receive my parcel yesterday cause i'm going to used it today. I called them I spoke to Ondela she said she will email the courier cause she cant see anything. She never got back to me. Today I'm got helped nice lady cant recall her name but she couldn't trace my parcel and the pep where my parcel was sent from cant go through. What now, I need my parcel today.