Incorrect Parcel Delivered

on the 19 December I received an sms from Paxi to go and collect my parcel at P6231 Giyani Masingita mall, i went there only to find that the parcel they showed me was too big to be the parcel i was expecting, it looked like a box of shoes I then told the pep cashier that something is not right my parcel is not supposed to be that big mine must be a small bag, she then called the manager, and I explained to her that the parcel was wrong, but to our surprise the parcel number on the bag was the same on number and that was sent to me. The Manager at pep Giyani Edith then said to me she will call paxi head office and I should call also we did that both of us, and she has been very helpful ever since then and she gave me feedback every week to update me of whats going on, until this week when I called her to check what is going she told me that she was told to start the same process of sending emails again, which to me it is not fair for Edith to restart the process because it seems as if someone at paxi is not doing their job. The parcel was sent from P5975 Eloff Frans place 13 december 2023 to Giyani Masingita Mall P6231