Incorrect information, no communication, no service

I registered and paid for a parcel to be sent within 3-5 business days, I left the parcel on the 4 March, I was not offered insurance

No email address for paxi No communication from their WhatsApp number No success on the telephone line

I managed to excalate the issue 2 times, still no communication from paxi. I was told yhe parcel is with the courier and has left the store.

I went to the store 17 March, parcel is at the store.