I am very disappointed with the service I received from Paxi

I am very disappointed with the service I received from Paxi. I sent a parcel through Paxi, but it never reached the intended receiver. The tracking status remained “with courier” for an extended period, and after following up, I was eventually informed that the parcel is missing. I lodged a complaint and provided all the required information via email as requested. However, it has been a long time, and I have still not received any refund for the lost parcel. I request urgent assistance with: - A full refund for the lost parcel - Clear feedback on what happened to my shipment The lack of communication and delay in resolving this matter is very frustrating.