Horrible service / Missing package

On the 13th of December 2023 my sister sent me package via PAXI. On the 18th of December 2023 I received a text that the package is now available at PEP Diepkloof Square Soweto.

I went to the store on the 23rd of December 2023 to collect the package. Upon arrival I was told the package is not there and the store Manager Palesa was very rude and not helpful. We called PAXI to find out the status of the package and they informed us that the store manager signed off the delivery and the package is in store.

I was so disappointed and annoyed as the package consists of my kids Christmas clothes and now they missing meaning my baby won't be dressed up for Christmas like other kids. I was then told that they will send the courier an email and find out if they don't have the package by mistake. On Wednesday 27th December 2023 I called Palesa and she told me I'll get feedback on Thursday 28th December 2023.

I never received any call and when I called her on Friday she never answered my calls. To Date I have no knowledge of my kids package and this is frustrating and unacceptable.

PAXI NO.: D***