Horrible Customer Service

Good day, i would like to vent my dissatisfaction with your company and the way you handle your customers. Firstly we were expecting a courier on the 08/12/2022 send through PAXI (D***) destination PEP Roodepoort Flora Centre, you do not have a decency to notify us that there's a delay or problem with our couriered documents, with keep on phoning your store and they just pick the phone and drop it (how professional for a big corporate as PEP) today is the 14 December 2022, we were expecting documents for our child who is in Bloemfontein to submit them to the school before the 13 of December 2022.

Thanks to you and your *********** company we have to start again the process to reapply for the child.

Thank you Donald Nhlapo