HIGHLY DISSATISFIED WITH THE SERVICE

I was supposed to receive my parcel from PAXI on 17 December. Today is 8 January, and I still have not received it.

I did receive a notification advising of a delay and that the parcel would be delivered “soon.” However, since then, every single week from 17 December, I have followed up with PAXI regarding my parcel, and I receive the same generic response each time — that there is a delay at Korea.

My parcel has been sitting with the Korea service since 17 December without any movement or resolution. This is completely unacceptable.

I even requested an alternative solution, asking if I could collect the parcel myself, as I am travelling overseas next week and urgently need to take this parcel with me. This request was declined, and I was told that courier details cannot be disclosed, leaving me with no viable options.

Delays can happen — that is understandable. What is not acceptable is the complete lack of urgency, accountability, and customer care. The entire reason customers choose PAXI is for fast and reliable service, yet this experience has been the exact opposite.

I have paid for this service, and I am now in a position where I feel like I am begging for a parcel that already belongs to me. This is unprofessional, disappointing, and grossly inappropriate.

I am highly dissatisfied with PAXI’s service and handling of this matter. I will never use PAXI again, and I will strongly advise others against using their services. This experience has been unacceptable from start to finish.