Having to explain to your own consultants how things are done, to give solutions not worsen issues.

I sent two parcels using paxi. That were sent to the wrong location. I sent to the website to call me and wrote was happened to my parcels. Then called the call centre around 13:30 to 13:44 and spoke to Nontlantla at their call centre told her what happened. She said they couldn't help me since the parcel is already on the wrong location and not on Route. No solution was given to me by the consultant she only said there is nothing that can be done. I told her similar thing happened once, and the store that the parcel were called me and did a reroute for the parcels to be taken from then and sent to the right location. She then said if it's my fault I should deal with it myself and she will call the store to ask who's fault is it. LIKE REALLY, YOU'RE STAFF IS SUPER PROFESSIONAL THEY DESERVE WORST EMPLOYEE OF THE YEAR AWARD.