Frustrated and disappointed

Well the sender had sent the parcel to the wrong store which was deposited on the 2nd of April 2023. Which was the re routed on the 4th of April 2023 to the correct store. Few days later I called service to understand what's happening. So I will basically say since last week I have been calling their customer support to follow up. I was told it's not delivered yet however it's on route.. Okay so I decide to go track the parcel. Then I discovered that there's a note with a failed attempt for deliver I know start to worry I employ myself to do the follow ups. That I keep getting answers like the parcel might be at the store and they can't reach the store beacuse they're not answering ohk cool I relax cause the e.t.a is the 17th. Yesterday again I call, the consultant tells me the same story, the parcel is at the store but they haven't scanned and sending the regional an email take long. Fast forward to today. I call support today I'm getting the run around and then I decide to look for the store contact number I call the cashier tells me that they do not have it in store. I then call paxi support again the consultant tells me the parcel its at the wrong store and it was never re routed and if they have to send it to the correct store it will take days. So I tell the consultant to the supervisor. She tell me that the supervisor is in meeting and will call me back. And the frustrating part about this whole situation I'm told to understand that the store receives so many parcels wasn't the store supposed to scan the parcel and I get the pin? When the stores sees that the parcel is not scanned what is the process that must be followed. As I'm waiting for the Team Leader Gladwin to call me back Regards Lerato