Failure to deliver on it's promise

Hello peter I have requested for a package from Secunda Mpumalanga to be couriered via Pacific courier on the 13th November 2019. The package was paid for R95 to be delivered within 3-5 working days. Once the package is delivered, a code via text will be sent and so far nothing is happening. I went to Jubille Mall in Hammanskraal with copy of the slip from Pep store in Secunda and they could not help me with out the code from Paxi. Today is the 26th of November 2019 and still no response from Paxi Courier services. This package contains an equipment that is to help me with my business and just last week alone I lost lots of money because of their incompetence and failure to deliver on their promise. I think Pep store should terminate their contract because this is not a good way to run a business. Today again I am losing money because Paxi Courier doesn't care about their clients. I run a business and who is going to compensate me for all the money I lots while they are holding my package? Or have they lots it? I don't know. But they are so unprofessional. Transparency and honesty are not for them.