Extremely Bad Service

I went to courier a package at PEP/PAXI in Greenstone. We went charged R60 and provided with a packet. We requested for the teller to package in the bag provided. We were instructed to do it ourselves. What baffles me is that we are buying the service but we have to do the work ourselves.

The bag broke and we were told to pay another R60, of which we refused and requested for a refund and was told we are not going to be refunded.

I further contacted the PAXI helpline and was sent from pillar to post. This is the worst service I have ever received and would give 0/5 if the was such a rating on this platform.