Extreme Courier Delay

I am extremely dissatisfied with the unacceptable and unprofessional delay in the delivery of my parcel. The item was dropped off on 10 February 2026 at PEP Burgersfort (P6439), and according to your service, it was collected by the courier on the same day. The expected delivery date was 23 February 2026, yet as of today, the parcel has still not arrived at Tekkietown Woodmead Supervalue (T0117). This level of delay is completely unreasonable. There has been no communication, no update, and no explanation for why a parcel that should take days has now taken weeks with no progress. I request immediate action to locate and deliver my parcel without further delay. I also expect a proper explanation for this service failure, as it has caused significant inconvenience. Parcel Number: D***