Don't use Paxi if you don't want to be disappointed……# bad service

I am writing to formally lodge a complaint regarding my PAXI parcel with tracking number D***. According to the tracking message received, the parcel was sent from Pretoria to PEP Haasendal Gables Cape Town (P7201) and was estimated to be delivered on 05 December 2025. The parcel contained my Christmas clothes, which were sent to me by my sister. Unfortunately, the parcel did not arrive as scheduled. I followed up several times, and on 06 January 2026, I was informed that the parcel is now considered lost. This was very disappointing, especially as the tracking system still indicated that the parcel was with the courier. I was further advised that I can only claim R500 compensation. I find this unfair for the following reasons: The contents of the parcel are valued at approximately R5,000. My sister was not informed or advised about insurance options at the time of sending the parcel.The delay and eventual loss were not caused by us but occurred while the parcel was under the care of the courier. The tracking information did not indicate delivery or loss timeously, which gave the impression that the parcel was still in transit. I hereby formally request the following:A thorough investigation into the whereabouts of my parcel. Written feedback on the outcome of the investigation.If the parcel cannot be recovered, I request fair and reasonable compensation that reflects the actual value of the contents, not only the standard minimum amount.I trust that this matter will be handled with urgency and fairness, as I have always expected reliable service from PAXI. I look forward to your prompt response and resolution of this matter.