DO NOT USE PAXI, THEY HAE HAD ENOUGH OF OUR MONEY NOW THEY ARE ****ING UP

I am writing to express my extreme frustration and disappointment with your delivery service. My parcel, for which my sister paid R110 for a 3–5 day delivery service, was supposed to arrive by the 6th of December. Upon tracking, I noted that the parcel arrived in Johannesburg on the 3rd of December, yet it is now two weeks later, and I still have not received it.

Since Friday, the 6th of December, I have been following up on this issue and have been repeatedly told that there is a delay and that communication has been sent to the courier. Despite my numerous calls throughout the week, no tangible feedback or resolution has been provided.

This delay is completely unacceptable, and I now demand immediate delivery of my parcel. Additionally, I request a full refund of the R110 paid for the delivery service, as it has failed to meet the promised timeline. If this matter is not resolved promptly, I will have no choice but to escalate it to the ombudsman for further action.

I trust you will treat this matter with the urgency it deserves. I look forward to your swift response.

Kind regards,