DO NOT trust paxi with your goods!!!!! even the insurance they claim to give you for lost items is a farce, they give you a run around when they have to pay. Overall unreliable and useless.

appalling service from this company. I sent a parcel with them on 26 September 2024, IT WAS A 3-5 DAY BAG Till date the parcel has not arrived. Between then and now I was sent around between the sending and receiving store with both claiming the parcel is with the other.

I cannot begin to express just how useless the call centre is . After resorting to declare that the parcel is lost, their call centre has been sending me from pillar to post and every day they're telling me that they are awaiting a manager to approve my claim to replace the goods (for insurance that I actually paid for). NOT A SINGLE USEFUL AGENT . When you ask to communicate with their team leads or paxi support, they put you on hold forever. Dont trust paxi with your goods!!!!! even the insurance they claim to give you for lost items is a farce, they give you a run around when they have to pay. Overall unreliable and useless.