Disorganized PAXI

I ordered a parcel from overseas and they chose PAXI to deliver my parcel, what a bad choice! Last week I received a notification that I must go pick up my parcel. I went to PEP Store Ennerdale, and I was referred to PEP Cell in the same building (Metropolitan Centre). I was told that my parcel was not there but at a PEPCELL somewhere in PE also at a Metropolitan Centre. I since sent two emails, but no reply or acknowledgment. I went onto their Whatsapp I chat with Siphenathi, but he never came back to me and their BOT closed my 'ticket". I called 3 times. The call was dropped on me after I provided the agents with the information they needed. Soon after they have my details they either cut my call or fail to reply to Whatsapp chat. This is very frustrating. I keep on receiving SMS saying the parcel arrived at P4582, I'm not there the code I am at is P4783 or P0711. What a disorganized company we dealing with! I need to deal with someone who has proper customer service skills and who knows how to follow up on queries.