Disgrace customer service

So called paxi customer care to explain problems iv been experiencing at one of the pep wer I'm trying to send a package the guy on the phone keeps putting me on hold a d wen he comes back he dsnt gv me a satisfying answer I ask to speak to a manager or someone In charge they tell me they can't come to the phone they must take my details dy will call which dy never do , such a disgrace just close it down bcz not only customer service is slow but ur rules changes every mnth which Is frustrating 👎👎👎👎👎👎👎this is my time and airtime I hv just wasted.