Disappointed again.

I guess I never learn because I had experienced this before, but I received an apology and gave Paxi another try. On the 16th of October my cousin dropped off a parcel at Pep cell Ermelo to be couriered to me in Kathu Nothern Cape. On Monday the 21st I went online to check how far the parcel was, to my surprise it was still "waiting for upliftment" at Ermelo Pep cell. I called the customer care to find out what's going on... I was told my cousin paid for 7-9 days there is still time the parcel will reach me in 9 days. I went online again today 23rd and the parcel is still awaiting upliftment at Ermelo. Today Mark's 5 working days, if it takes more than 5 days for the parcel to be picked up, how long is it going to take to reach destination? I am really disappointed with your service Paxi and Pep it is just not professional.