Disappointed

I recently went and left parcel at pep, everything was fine they sent me sms that my parcel will reach the destination on a date given. I was traveling from one province to the other with public transportation hence I took my parcel to them. Only for them to call me after 2days and say my package was over packed and they will only send two instead of 5 parcels. Mind you I've relocated to north west from limpopo they say I must go and collect my remaining stuff and buy a extra plastic why wasn't it a problem when they packed my stuff that they.