Delivery not done

Good day

I hearby send this complain with great disappointment and regrets for using this courier platform which I trusted to deliver. On the 11th of May I dropped of my parcel at Tembisa Mega Mart pep store, I was assisted with high professionalism and greatest client service experience (thanks to those employees) on the 12th the parcel was collected by the courier as per the tracking app. Oh before I forget to mention, my parcel is a 3 to 5 days parcel. Which means it was supposed to have reached the destination on the 19th latest. As per the tracking record the parcel arrived at the polokwane hub on the 18th. Thereafter there is no update besides that the parcel is short received. On the 25th I called to do a follow on the parcel, I was informed that there there are delays which is understandable however the delay is now an over explanation for this poor service. I spoke to a consultant whom promised to escalate the matter and get back to me by 4pm. I also requested on the same day to speak to a leader/line manager which was not possible and the best they could do was to send through my details for the leader/line manager to call me, both was not done as promised and the incident I was provided with for the call is 93545 Oh before then I actually called both pep stores in ZEBEDIELA which confirmed that they did not receive the parcel. On the 1st July I did a follow up again and the same thing occurred, I was promised to be provided with feedback by 3pm. Till date I still haven't got that feedback. Oh wow being very patient I called again today on the 3rd of July and guess what, while I was put on hold by the 1st consultant I spoke with the line disconnect while she was escalating. I dailed in again n asked for the same consultant as I was not willing to explain my self over and over again, the 1st consultant was on the line and I was informed she will call me as she has my details. That was during the 9th and 10th hour accordingly. During the 13th hour I dialed in as I didn't get a call back and I spoke with Bongikhaya whom failed to assist me any how, I honestly told him that I will hang up and fail again, which I did. I got through and spoke with Lyen and again same thing happen, I was promised to get feedback in the afternoon whether with bad or good feedback. Oh I also remembered that on the 1st when I called in the consultant mentioned that the courier is at the store and arrived before the store opened, the store manager could not allow them in or even go to check if the parcel was with that load. This is how am inconvenienced The receiver was supposed to get the parcel by the 19th June latest and today is the 3rd July 10 days late as per paxi working days. The receiver is now back in Gauteng, returned on the 28th. There is a reason I chose 3 to 5 days service. Am financially inconvenient as I have to load airtime to follow up since feedback is not provided as promised. I spent time on the call holding for assistance, now even worse the delay cause me a lot of frustrations as it has essentoal needs for my kids whom are also inconvenienced by this whole situation. Since I can't trust the services anymore, it means I'll have to drive down to Limpopo when the parcel reaches the store I we can't afford to wait for another month for it to be sent back this side.

May this matter be dealt with a sense of urgency, oh by the way the line manager whom was supposed to get back to me is Morcelino.