Delivery is late

I sent a parcel on the 24th of November and expected delivery date was the 5th of December, I am writting this on the 6th dec and parcel hasnt arrived, On the 4th I checked my tracking it said parcel has left the cape town hub I was worried I called in and I was fold parcel is in Polokwane hub and will be delivered during the day, Today I check my tracking it still says parcel just left the cape town hub again, I called and I am being told no its in boksburg, I call again I am being told its in groblersdal. i am starting to think there is a glitch on the system because how does a parcel move from polokwane instead of going to the shop it goes to boksburg then groblersdal which is further away from Polokwane where it is supposed to go. This was a client’s delivery that she needed to use today on the 6th and it looks like as a vendor I failed to supply on which I did.. So I had to refund client what was due to her because of a paxi inconvinience and now I am here wondering where exactly is my parcel at, fear is that the next update will be it got lost in transit because all this doesnt make sense and I would have lost twice the amount, Pep paxi isnt for small business’ because they really dont care at all