Damage goods, bad customer service.

I am very disappointed in Paxi service firstly I wanted to send a small gift , I had to pay R80 just because the didn't have a small bag . Which already made me so upset. Secondly I'm a stay at home mom trying to make an income for my family then my client received he package broken. Now I have to pay money I don't have which was already payed to the supplier. I don't think I'm going to use them anymore.