Customer compain.

Dear Paxi Team,

I'm writing to express my extreme frustration and disappointment with the handling of my package. The sender mistakenly sent it to the wrong postcode (CPT instead of PMB), and despite my numerous attempts to contact you and the sender, I'm getting nowhere.

You've told me to contact the sender, but they're being uncooperative and refusing to update the destination store. I expect Paxi to take responsibility and find a solution, especially since I'm the one affected by their mistake. Having to wait 20 days for a package that could've been redirected is unacceptable.

I demand that Paxi reviews their policy and takes steps to address this issue. This is not just about the sender's mistake, but also about Paxi's lack of support for their customers.As a receiver l should also be considered. This is frustrating and nonsensical.

Please assist me in resolving this matter ASAP.

Sincerely, [Nwabisa] WhatsApp number : ***

Frustrated Customer 😡📦