Bad service, no parcel

What a BAD SERVICE FROM START TO END: MY PARENTS SENT A PARCEL FROM PEP HOME CAPE GATE, THE STORE HAD BAD ATTITUDES AND SENT IT TO THE WRONG DELIVERY LOCATION. MY DAD HAD TO GO BACK TO THE STORE AND RECTIFY IT. TODAY THE PARCEL ARRIVED IN RICHARDS BAY FOR DELIVERY AND WAS REROUTED BACK TO DURBAN. THERE IS IMPORTANT DOCUMENTATION IN THAT PARCEL. NO SMS NOTHING. I WANT MY PARCEL TO BE DELIVERED BACK TO RICHARDS BAY. IMMEDIATELY.