Bad service from paxi staff

if I could give 0 stars I would. coz I had an envelope sent from cape town containing very important car documents. sent 11th March now it's 21st March. when I tracked it was in hammersdale on Monday 18th then I enquired why hammersdale I was told that the pep hub yesterday 20th the tracking said out for delivery 04:10 & today I track it says arrived at hammersdale hub 00: 14 .. so that means it was in hammersdale in the 1st place... & when u chat on whatsapp the agents know how to tell lies my opinion to others don't ever send via pep use others coz I told my son don't use pep but he didn't listen paxi is a pathetic courier service provider period