Bad service from Paxi Customer Care

They do not deserve a rating at all, on Saturday i delivered a package from PEP Eastgate which was meant to be sent to Palm Springs Mall in Evaton. The package was delivered to Palm Springs Mall in Springs which is way out.

They said the package has been delivered and when the receiver tried to go collect, we found out that it was sent to the wrong place. I tried calling Paxi immediately to try rectifying this as it was a mistake that happened when the destination was captured incorrectly.

Paxi is telling me that i need to wait for 14 days for the package to be sent back to the original address and then i will have to go back in store incur further costs to buy a new plastic for the package to be sent to the right address.

After Paxi staff have been telling to contact PEP, which does not make sense because Paxi must confirm my details with me, and PEP does not have that information.

14 days is way too long, and it is ridiculous for me to wait that long if i can confirm now that it was sent to the wrong place.

This is not fair to me as the customer nor the person who is meant to receive the package.

The parcel is meant to be re-routed to P6169, that is their code which was confirmed by the receiver when they went to try collect the package. Alternative place is Evaton Mall. I have used your services before but after this experience and talking to two consultants which confirmed different things. The first one was I think Asanda (she said there is nothing she can do i need to wait for 14 days and the parcel has to be sent back to Pep Eastgate then i can go rectify the Paxi code and pay again for it to be sent to the right address) and the last one was Asiphe (She said the store has to contact Paxi in order to get the package rerouted to the right address, or else i wait for the 14 days for the package to be sent back to me). I am no longer sure who is giving me the right information.