Bad service from PAXI!

I am honestly getting annoyed! I have a package that was sent on the 23rd of April 2024 and to this day there is no update of where it is! It was supposed to be delivered yesterday. My chat is if there’s a delay why is there no communication given? I keep texting WhatsApp and agents don’t even care, they will put you on hold and eventually end the chat. I need my package delivered before the end of this week! No stories!