Bad service

First time using this PEP PAXI courier and I must say I’m not happy with their services especially the customer care call center agents are useless, it’s been a month now and still I don’t have my parcel and the fact that I have to call them everyday and explain the same story and get the same response makes me angry. I’ve been told that my parcel is still in the store yet the tracking numbers show that it has been collected by the courier the same day the parcel was brought to the store and every time when you call they will tell you that you’re query will be escalated with no results. My advice to everyone is be careful when you want to send or receive a parcel especially if it’s expensive or you need it sooner!!!