Bad customer service

Pep pack couriers customer service is horrible and I personally would never recommend it to anyone.. after waiting 2 weeks for a parcel to be delivered this is the 3rd day after the 2 weeks and I still haven’t received any tangible update no communication whatsoever ,, I’ve been calling them and being rode around in circles every agent I’ve spoken to has no idea where my parcel is it’s so frustrating and the fact that I’m not even receiving promising information makes it worse