Avoid using PAXI for your parcels !

I would like to express my utter dissatisfaction with the PAXI courier service, I run a business and I mainly make use of Pudo which is 100% reliable and efficient however there are instances where my customers ask me to make use of PAXI instead if they aren’t close to a Pudo outlet but I have to say that the PAXI service is and has been **********. About a year ago I lost a parcel with PAXI and I had to fight for them to compensate me for that parcel ,not too long ago the same thing happened ,another package of mine disappeared,PAXI does not let you know if you’re package is gone unless you get in contact with them and I can tell you getting in contact with them and asking them about your package is also another story for another day 🙈you would constantly have to call their customer care line ,they would tell you that the problem lies with the store you dropped your parcel off at and you need to go back to the store to ask them basically I figured that their modus operandi is making you run around to find you parcel while they figure it out on their side ,eventually they got back to me letting me know that my parcel is gone and submitted an insurance claim. On the 21st on February 2025 I unfortunately had to make use of the PAXI service again ,I am based in Cape Town and the parcel had to be sent to a Paxi location in Cape Town as well. 10 days later the parcel never arrived at the destination ,I had no idea until the customer questioned me about her package.I then called the head office to query where my package and all they could say is that they have sent a query to the couriers and when they get a response they will let me know ,my customer was frustrated and so was I ,I called in multiple times over 2 weeks and everyone had the same old response ‘we have sent the query to the couriers and still waiting on feedback but we will contact you as soon as we receive anything.No one has contacted me or attempted to get hold of me up until now however I received a sms last week and Friday on 14 February 2025 notifying me that my parcel has been rerouted to another destination without any further explanation !

The PAXI service is ********** ,the customer service system they’ve got in place is weak ! If your parcel is missing they put the blame on the store or the couriers and they will tell you to either contact the store and they will contact the couriers also they are unable to call the couriers ,they have to email them and wait for days on a response ,what kind of service is this ??? No apology from them at all when I sent the parcel out on the 21st of Feb ,usually it’s 7-9 days delivery but it’s been an entire month and my parcel has not reached the destination ! This is unacceptable and shouldn’t be tolerated ! Please avoid using PAXI if you can ,the service is ********** ,It’s crazy that I only send a few parcels with PAXI because I mainly use Pudo but it’s unbelievable that with even the few parcels I have to send out there is always an issue ,if it’s not them being ‘offline’ most times when you have to do a drop off it’s them losing your parcels or taking forever to deliver ! I mean even my orders from SHEIN takes quicker to get here !Avoid PAXI at all costs !