Asiphe Smith needs to get more training

Asiphe Smith does not know the basics of customer service. I had a query and she could not advise me with adequate information as a prospective client.

When I requested to speak to someone that might be more knowledgeable on the subject, she resorted to putting me on hold. Later surprised that I was still holding just took my number down. I have still not been called by the manager.

Call *** as per Asiphe.

Please retrain her as her lack of knowledge is unprofessional.