Arrogance, Insensitive and ***********!!

Arrogance, Insensitive and ***********!!

I sent a parcel (wine) from the centurion mall branch to Harding. I had wrapped the bottle with bubble wrap and sealed it with the tape marked fragile and then i put in the box and seal the box with tape marked fragile. I told the lady at the shop that was assisting me that inside the box is a wine, is she gona put a marker on plastic that the content is fragile and she said no as long as a wrapped the bottle with a bubble wrap. The parcel was delivered to the recipient and when the recipient opened the parcel at home he was cut by the piece of bottle as the bottle inside was total broken.

The recipient shared with me the pictures of the broken bottle on the parcel and i communicated on PAXI whatsup with Andre sending the pictures to him. He responded very arrogantly and insensitive saying 'thats it, paxi is not liable for any damage due to its liquid and its a prohibited item....' Question is-i disclose the item before delivery and it was still taken for delivery and i paid, if it was a prohibited item, why was it taken for delivery? Secondly, doesn't PAXI teach their staff how to talk to clients?, how can someone be soo arrogant and insensitive when responding to a client. Its one thing to bring the issue of a policy to the attention of the client, but surely you can start your response to the issue with words like ''thats it'...You surely don't value your clients, yet it is okay to take their money.

To all other potential clients of PAXI think twice before using their services...