An unfair, terrible and horrible experience I got from Paxi

A horrible and terrible service experience I got from Paxi. My friend has sent me a parcel via Paxi from Gauteng Wonderboom junction Pep store in October 2024 with a parcel number D***. The parcel has never arrived to my destination, He went back to logged a complaint on the 22nd October 2024, he then was told that they had transport issues, but promised that on 24/10/2024 it would be delivered to the destination, of which it has never happened. On 26/10/2024 I went to P6266 Tzaneen Mall to enquire about my parcel, so I was advised to call Paxi to find out what happened because the promised time has elapsed. Only to found out when I called that my parcel has missing. However, they promised to pay full amount worth the parcel. I and my friend we have been making follow ups, calling, they kept on saying they will investigate. We were advised to send the proof of payment, ID copy and parcel number as a form of proof. After a while they requested us to upload the banking details via SMS with a link to do all that, the Ref: AB-C-***0 for claimed money. To my surprise, they payed only R500, and my parcel costed R3700.00. When he called and trying to find out about the remainder money was told that our parcel was not insured. Since then they don’t want to pay anything anymore. It cannot be that our belongings are lost in their hands then they don’t want to take responsibilities for that. I am not happy with the way the matter was handled. Till to date I did not get anything