ABSOLUTE DISGUST OVER UNPROFESSIONALISM

BSOLUTE DISSATISFACTION OVER UNPROFESSIONALISM As I was experiencing personal devastation beyond our control, was far from the place I'd requested my package to be sent to and completely unable to get back due to dire commitments. Called into PEP and made confirmed arrangements for my PAXI package to be kept aside after the last date collection and reconfirmed with nearby stores when I was unable to reach the said PEP store. Once I got a chance, I traveled back specifically to collect the package only to be disappointed and be told it had bed returned to original PEP it was sent from. All this while, communicating with PEP and PAXI, nobody even cared enough to inform thst it's a truly possible to send the parcel to a PEP store closest to where I am after explaining my predicament that I was unable to collect it from the store it was sent to.

When parcel was sent back to original store, the issue now only negatively progressed when I was told it's only the Sender is the only one permitted to redirect the parcel to my closest PEP stores. At one point, I was promised that PAXI would make an exception and indeed resend my parcel to my closest PEP stores as the Sender was unreachable after initially attempting to reach PAXI and their whatsapp and customer care unreachable, but also the whole ordeal wasn't caused by me, but arrangements in place ignored by PEP/PAXI.

As I was waiting for the sms to confirm collection details to closest store, I thought to call in again to PAXI to ensure I'd receive the sms only to be told that the package that a PAXI Senior had ordered that PEP store to be kept aside, was sent back to PAXI to the Donation Section instead of being sent to my nearest PEP stores for collection.

I feel thoroughly disgusted with this type of unprofessional none customer-service. I spent on the parcel and twice on communiqué to confirm arrangements and transport the day I specifically traveled to ho collect it. I've been horridly inconvenienced and made to spend that that I had not at all budgeted for, that in turn meant I neglected more crucial priorities