A year later - No parcel - No claim - Paxi is *******

I had items that were to be delivered to me by SN. She went to PEP JHB Ridgeway, store number P6400 and had the items sent to me. I was to pick them up at Shoe City JHB Northgate store number c9148. I am the receiver, I paid for the items and I paid for the courier service which was PAXI. I am beyond disgusted that in 2022 I am still call about this incident with no resolution. I AM THE ONE AT A LOSS HERE.

I called numerous times with no way forward and before then I had not noted the people I was talking to but later on I decided to do so. On 27 October 2021 I spoke to Geovonie at 11;51 who told me that an email was sent to an area manager to make the relevant confirmations however he had not done that so she will get the manager to call the sender and initiate a claim with her. SN did not receive any call regarding this so someone didnt do their job as promised. The next day (28 October 2021) I called and spoke to Abram who reassured me that he would call SN to initiate the claim. He did call her however when I called today 10 January 2022 I was told that there was no claim in process and no claim had been initiated. I spoke to Prudence. I told her, I would get the sender on the line so that she can go through with the claiming process. The minute the sender got on the phone Prudence dropped the call. This call was around 14:46 and it lasted over 10 minutes. SN then called them back immediately and spoke to Justin, who then told her that they are awaiting feedback from the area manager at Northgate, he has not responded to the emails sent to him/her in October.

So, we are going back and forth here. I have spent an excessive amount of airtime calling you guys and trying to get back what is mine. Your conditions state that without insurance the claim will not be more than R500. It is now a year. I have been calling, I have been wanting my items and I have been inconvenienced by YOUR stuff. Everything was done on our side, you needed to deliver but my parcel was lost at YOUR hands, your staff and your courier driver or whoever it was that lost it and now I call endlessly with no feedback and being taken back and forth. My calls have gone way and above the amount you compensate, my items lost at your hands too.

The incompetency on your part is appalling to say the least. You need to train your stuff to do their job until a resolution has been reached. But you do not care.

I am beyond livid and I will take it further than I have should I not get a call or response as soon as possible.