A R100 wasted!

I booked a parcel at PEP Riebeeck West on 2 July 2021 for delivery to PEP Wellington. It was a 3-5 business day bag which costs R99. Up until today, I have not had an SMS to say that the parcel is on its way to its destination. This is completely unacceptable, as my customers for whom I bought the 7-9 business day bags have already received their parcels. So to me, it is a R100 wasted.

I can't believe that the parcel has not even been picked up by the courier a week later!

I demand a refund of my R100 immediately, as Paxi has not delivered on their promise.