4 Parcels Lost through PAXI

On the 28th of October, I sent packages for my customers to different areas, it was supposed to take 3 - 5 working days. However, after tracking all of my parcels I made contact through their Whatsapp line, and one of the consultants told me my parcels were lost, I should file claims. I made claims of which I was told to wait 72 hours for my claims to be processed and a confirmation will be sent to me via SMS. What I can say is now it's been over 3 weeks no confirmation has been sent to me, I will advise people to stay away from PAXI plus their customer service is inferior. They are taking advantage of the vulnerable, they always make excuses that they will escalate the matter every time you try to reach them. I've been calling them and I want to deal with the manager, not amateurs to me it's very clear there is no transparency, and I can now conclude that they are ****mers. PLEASE DON'T USE ANY OF THEIR SERVICES I REPEAT PLEASE DON'T.