30 days plus delayed delivery

I wish there was a zero star rating. The worst courier service ever. A package was collected in Johannesburg going to Centurion on the 27th of July. Today it's the 5th of September and the package has not arrived in Centurion. I called and Whatsapped PAXI about 14 times already and no one is able to explain why my package is delayed and when will it be delivered. What's even worse is that PAXI will not give me the courier's details because when I track the package it says it@s still with the courier.