PawsCafe your customer support is BADD

MY EXPERIENCE WITH THIS COMPANY IS AWFUL. WITH THIS COMPANY YOU CAN ORDER VIA WHATSAPP AS WELL, BUT I USED THEIR SITE AND SENT THEM THE ORDER AND PAYMENT FROM PAYFAST... I THOUGHT THEIR SLOW REPLIES WAS DUE TO IT BEEN A SMALL FAMILY RUN COMPANY. 1.. I PLACED AN ORDER 2..PAYMENT WAS MADE VIA PAYFAST 3..I SHOWED THEM THE ORDER VIA WHATSAPP 4..THEY SAID THEY WILL DELIVER LATER THAT DAY( the payfast statement was all good) 5..I HAD TO INQUIRE ABOUT MY ORDER, THEY REP**** THEY COULD NOT GET THE PRODUCTS 6..THEN I SAID IF ONLY SOME OF THE ITEMS ARE OUT OF STOCK I COULD JUST TAKE THE IDEAL CAT FOOD. 7...THIS ALL HAPPENED FROM THE 14TH MARCH...DAYS LATER I INQUIRED AGAIN THEY SAID THEY GOING TO REFUND...( They also stated that the amount stated was not received, but only after they had to refund, because shen they were delivering it was all good) ...THEY WANTED MY DETAILS ...I SENT MY BANK DETAILS ...THEN THEY WANTED A POP....I EXPLAINED I HAVE A SCIATICA FLARE UP, DUE TO SPINAL STENOSIS AND HERNIATED DISCS , THATS THE REASON I SHOP ONLINE...I CANT GET MY BANK STATEMENT AS I DONT HAVE AN APP NOW...SO I SAID WHEN I MANAGE GOING TO THE BANK I WILL SEND ONE.....( they want to see it out of my bank account) but you were going to deliver to me? MY PROBLEM IS THEIR SLOW, VAGUE REPLIES AND THE FACT THAT THEY SAID...they were going to deliver....so they got the money didn't they and it was via Payfast too. I sent them immediate proof of the order and payment... ALL I AM SAYING IS IF YOU READ THE CONVERSATION ON WHATSAP ITS WEIRD. JUST BEAWARE WHEN ORDERING ONLINE somebody might make it difficult to get your money back from this company. THIS HAS NEVER HAPPENDED TO ME BEFORE WITH ANY OTHER ONLINE ORDER, NOT EVEN OVERSEAS. ARE THEY ****