Cold-hearted Service

I have no words for the service we received. On 27 April be adopted a new puppy. I sent an online query on the following Monday to add him to our insurance, as we have had another pet on the policy without claiming since May 2018. On 27 May, our puppy ingested snail poison and was rushed to the vet, where he had to stay in ICU for 2 days. When contacting Paws24 about the claim, they simply said that it still falls within the one month waiting period and we cannot claim (just 3 days before our policy is active). I even offered to make an additional top up payment for cover. All of the other pet insurance companies we have contacted since, offer accidental cover from day one. They did not even consider the fact that when have paid more that a year's premiums without making a single claim and the accident happened a mere 3 days before the start of our policy. Needless to say, we have cancelled our policy with Paws24 and move the insurance to a different company.