Paws Cafe is Awful in my case

My experience with PawsCafe customer service was disappointing. I placed an order, made the payment via PayFast, and showed them the order via WhatsApp. They initially said they would deliver later that day, but I HAD TO CONTACT THEM and they then informed me that they could not get the products. Despite offering to take alternative items, the communication was slow and vague. I had to contact them once again Days later, they mentioned they would refund. But I had to keep inquiring about updates, not once prior to the refund did they say prove you paid it. How do online orders work on their website? They requested my bank details and proof of payment. I faced challenges due to health issues, but the whole experience left me feeling ****med. The lack of clarity and delayed responses were frustrating, especially considering the initial promise of delivery. This has been a unique and negative experience compared to my previous online purchases. Purchases overseas have smoother transactions. ( I have WhatsApp of this from placing an order to non delivery) now before I supposedly get my money back I have to wait on my back to feel better, due to spinal stenosis.