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Graham D

1 reviews | Active since Jan 2020

15 Jan 2020, 15:23

Boulders Paid but not received

I recently purchased very haevy Boulder 0.5 to 1 meter from ''Simon'' at the Pta/Jhb branch of Pavementmaterials Group. Full payment was made December 2019. Delivery was arranged early January. 6 Boulder was ordered. They arrived with 4 boulders ( Actually three and a half ). Delivery truck arrived late afternoon with only a driver. No offloading personell was present. Offloading the stones was impossible due to the weight of the boulders. I have all email correspondence of communication with ''Simon''. I have sent follow up emails for arrangement of the delivery. ''Simon'' denies that he received the emails, although I never received any email confirming that mail was not delivered. Simon continues an agressive form of conversation over the phone. He refuses to give me details of his superior, in order for me to escalate the matter. He has put the phone down in my ear on 2 occasions. He has R8000.00 of my mony anf I have no Boulders, and I fail to arrange any form of delivery from him. Unfortunately the only contact email and telephone number on the website goes to him.

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Replies (2)
Pavement Materials Group
Pavement Materials Group's reply15 Jan 2020, 16:43
Official
Dear Graham. 

My sincere apologies for the issues experienced on your order and the Estate offloading problems. 

As per your discussions with our manager , I believe the issue has been resolved fully and immediately  as per your instruction . 

Kind Regards
Maurice Visser  



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Graham D's update15 Jan 2020, 16:50
Reviewer Update
Dear Maurice. I must say, I am grateful about the quick response and the manner in which this issue was resolved. I have done business with you guys before and it was a pleasure. It makes me sad that one individual can ruin a good relationship. I wish you well. Regards. Graham