Worst experience ever

Worst experience ever. After dealing with head office who were fantastic I than had to fetch my cake at Hyde Park this morning. What a fiasco. 2 ladies running the shop without a clue. One was unable to work the till which was giving problems. So she was standing vacantly staring at the till and phoning on and off for help. The other lady said she was a trainee and couldn’t assist. Queues of furious people. People working out their own amounts to pay. Walking out od the shop in frustration. After an hour of trying to get assistance I found my cake myself and walked off with it. Nobody even tried to stop me or help me. How did they even know I had paid for it or that I was the right person. Really Paul’s you have to have someone on standby at your head office to assist clients or to go to your shops to get them back on track. This morning has to rate as the worst service I have ever had.