Bad customer service

My review is not based on the taste of the ice cream but on the service received.

I placed an order for a birthday cake flavored ice cream cake on 26 November and processed the payment on 28 November for delivery on 4 December.

On the 3rd of December, I received a phone call saying they can not do the birthday cake flavor as they are out of stock.... that's a bit of a late notice of me to do anything, so I have to change the flavor and settle for what they have and not what I have paid for.

Come December 4th, I get a phone call saying the driver can not find the house. I explain where it is. Get another call, driver still can't find the place. Explain again. The rudest driver arrives. He wants proof of payment. This was emailed to them twice already. And when they phoned why couldn't they say proof of payment was required???

I am hoping the taste of the cake makes up for the horrid customer service