Bad Customer interface, Bad Service, Unedifying Product

I ordered a tall birthday cake flavored, ice cream cake on the 28th of Nov for delivery on the 5th Dec for my daughters 21st. On the 4th I got a "Packing Slip" email saying it had been packed. We knew to pick it up at The Marc so late morning on the 5th we made our way to the Marc. The lady in the shop tried her best but knew nothing of our order. She phoned the "Chef" who would have made it with our order number, but got no response. We then got told to come back between 1pm and 4pm. We left and as we drove away we got a call that the cake had arrived and was in the shop. We went all the way back to find the shop was now locked! Turns out the delivery driver was not inclined to bring the cake to the shop and the helpful lady (Brenda I think) had to lock the shop and get it herself. By this stage my daughter and I were very unhappy and made mention of the fact to Brenda. Later that evening after our nerves had cooled and the cake was finally presented to our guests as the "Fait accompli", we found the taste experience quite un-edifying. A few moths before I had tried to contact the switchboard for another event and the phone just rang and rang and when answered, the person on the otherside not not have been less interested. On that occasion I went elsewhere. This time I have made up my mind that I'm not going back.